Coronavirus Statement & FAQs

Stores update

The health, safety, and comfort of our customers and teams has been our top priority throughout the COVID-19 pandemic, and we've worked hard to create an experience that keeps everyone safe. We’ll keep monitoring conditions as they change, but if you have any thoughts or feelings about new ways to shop at Ref stores, please let us know

How can I shop at Reformation?

We’re now offering in-store shopping and pickup.

Learn more about how to place an order for in-store pickup.

Is Reformation accepting returns?

Yes. Check out our return policy here.

Can I mail my return back instead of returning it physically to the store?

We can help you send your return to our online warehouse; just reach out to to get started.

Health & Safety

• We’ll have hand sanitizer available at the entrance of each store.

• We’re cleaning frequently. We're sanitizing all high-touch surfaces with disinfectant frequently while the store is open, and thoroughly cleaning after hours, in accordance with the CDC’s guidelines.

• We’re offering contactless payment options at checkout.

Any other questions? Reach out to us at