What is Reformation in-store pickup and how does it work?
In-store pickup is a contactless pickup option to help you get your stuff quicker. Check online to see if an item is available at an open Ref store near you. Buy online or call a store directly to place an order and then pick it up at the store. It'll be ready for pickup within 1 business day, and we'll send you an email and text message letting you know when to stop by. In-store pickup is only offered at select US locations right now; please check our stores page for more info.
Can I do curbside pickup instead of in-store?
We don't offer curbside pickup right now but check the stores page for any updates.
Can I shop a specific Ref store's products online?
Yep, you can check out your favorite Ref category at your local store without leaving the house. Just switch the in-store pickup button to "on" on the left-hand side of the category page and filter to your Ref location or to find locations offering in-store pickup near you. Once you've selected a location, you can see products within your selected category that are available in-store. You can also apply the same store location filter when browsing products within our search bar.
How long will a store hold my order for pick up? What happens if I am unable to pick up my order in time OR I do not pick up my order?
You will have 4 days from the day you receive email notification that your order is ready to pick up your order. Orders that are not picked up within 4 days will be canceled and refunded to the original method of payment. Please check our stores page for store hours.
Is Reformation accepting returns?
Yes. All of our stores are open and accepting returns in-store for both web and store orders.