Terms And Conditions

These terms of Use and Terms of Sale (“Terms”) govern and apply to anyone accessing or using the website located at www.thereformation.com and any other website(s) owned and/or operated by LYMI Inc. d/b/a Reformation (including any of its subsidiaries and/or corporate affiliates, collectively, "Reformation," "we," "us" or "our") and any of their associated web pages (collectively, our "Services").

PLEASE REVIEW THESE TERMS CAREFULLY. THESE TERMS CONTAIN PROVISIONS THAT LIMIT YOUR ABILITY TO BRING CERTAIN CLAIMS AGAINST US, AND FURTHER LIMITS HOW YOU MAY BRING CLAIMS AGAINST US, INCLUDING REQUIRED ARBITRATION AND A CLASS ACTION WAIVER PROVIDED IN THE SECTION ENTITLED DISPUTE RESOLUTION BELOW.

Acceptance

By clicking any acknowledgement button following when such option is made available to you, or by otherwise accessing or using the Services, including purchasing any products through the Services, you represent, warrant, understand and agree: (1) to accept, comply with, and be bound by these Terms; (2) that you have the right, authority, and capacity to abide by these Terms; (3) to comply with all applicable laws, rules and regulations concerning your access to and use of the Services; and (4) you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States or another applicable jurisdiction. Certain services may be subject to additional terms, guidelines or rules, which will be available in conjunction with those relevant services, and those additional terms will become part of these Terms when you use those services.

If you do not want to be bound by these Terms, do not use or access any part of the Services. Reformation may terminate the Services or any portion thereof, any website or webpage within the Services or any products or services offered through the Services, or terminate your right to access or use the Services or any portion thereof without notice and at any time for any reason. In the event of such termination, you are no longer authorized to access the Services, and the restrictions imposed on you with respect to the Content (as defined herein), and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms, shall each survive such termination.

Changes

Reformation reserves the right, in its sole discretion, to update, change, modify, or otherwise alter these Terms at any time and without prior notice. If we amend these Terms, we will update the "Last Updated Date" at the top of the Terms and post the updated version. All changes are effective immediately when we post them, unless we specify otherwise, and will not apply retroactively to any claims existing prior to the "last updated" date. If there are material changes to these Terms, we may also provide notice in other ways, such as by posting a notice on the Services or by email. By continuing to use the Services after we have posted an updated version of the Terms, you agree to be bound by the amended Terms. You are expected to check this page so you are aware of any changes, as they are binding on you.

Access To and Use of the Services

Unless authorized in writing by Reformation, you may use the Services solely for your personal and non-commercial use. You agree to only access or use the Services solely for legal purposes as allowed by these Terms. (International users should note that they must agree to comply with all applicable local laws regarding privacy, online conduct and acceptable use and content.) Amongst other things, you agree not to:

modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, frame, use, transfer or sell any information, software, products, services or Content (as defined below) provided through or obtained from the Services, including without limitation, engage in the practice of "screen scraping," or any other similar activity;
hack into the Services or any of its websites, or modify another website so as to falsely imply that it is associated or affiliated with the Services;
damage, disable, overburden, transmit any worms or viruses or any code of a destructive nature, or interfere with any other party's use and enjoyment of the Services;
violate any applicable laws, rules or regulations in your jurisdiction (including but not limited to trademark and copyright laws); or access or attempt to access any password-protected, secure or non-public areas of the Services without the express permission of Reformation.

For any portion of the Services that requires a user name and/or password, you are responsible for all use of your account (under any user name or password) and for ensuring that all use of your account complies fully with the provisions of these Terms.

You shall be responsible for protecting the confidentiality of your user name(s) or password(s), if any.

You can link your account to various webmail, social networking, and other online accounts. You may only link your own accounts. We will access and retrieve your account information from these sites on your behalf (in some cases, by using your username and password) to make certain information or services available to you through the Services. By linking your other accounts, you expressly authorize us to access your account information from those third party accounts, on your behalf as your agent and permit us to access, use and, in some cases, store your account information to accomplish the foregoing.

Our Services incorporate the use of third-party technologies, including cookies and other tracking technologies to enhance user experience and to analyze performance and traffic in connection with our Services (“Cookies”). Cookies and related information collected about your use of our Services may be shared with our social media, advertising, and analytics partners. For more information about our use of Cookies and how we may share information with third parties, please see our Privacy Policy (discussed below).

Intellectual Property

The website and all Content (as defined below), features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof) that appears as part of or on the Services are the property of Reformation and/or a third party (which may be indicated by a link to or from an external source, or otherwise). Content is provided through the Services “AS IS”, and you agree that the use of and reliance on any Content is at your own risk, and that under no circumstances shall Reformation be liable for any Content or for any loss or damage of any kind incurred as a result of your use of any Content made available via the Services.

The Services as a whole and all Content thereon is protected by copyright, trade dress, and trademark laws of the United States, as well as international treaties, conventions and the laws of other countries, as applicable. Except as may be expressly permitted by Reformation, you may not use, reproduce, copy, modify, publish, transmit, distribute, perform, display, download, license, enter into a database, create derivative works from, reverse engineer, frame, transfer, or sell any Content obtained from, through or on this Services, in whole or in part. Any use of the Content, except as specifically provided in these Terms, is strictly prohibited.

Content

All information, text, graphics, images, photographs, logos, illustrations, descriptions, data, designs, icons, video clips, audio clips, sounds, files, trademarks, copyrighted material, trade dress, interfaces, software, specifications, catalogs, literature, advertisements, titles, names, User Generated Content (as defined below) and any other materials provided on the Services are owned by Reformation and/or third parties, and are collectively referred to as "Content." The Content may contain omissions, errors, or may be out of date. Reformation reserves the right, in its sole discretion, to change, delete, update, modify or otherwise alter the Content at any time without providing notice to you. The Content is provided for informational purposes only and is not binding on Reformation in any way except to the extent that it is specifically indicated to be so.

We do not control, approve, sponsor or endorse any third-party Content, products or services and make no representations regarding, and are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of any third-party Content, products or services. Any third-party Content, products or services posted on, transmitted through, or linked to from the Services are the sole responsibility of the third-party originator of such Content. Links to any third-party Content are provided for your convenience only. If you choose to access any third-party Content, you do so at your own risk. YOU ACKNOWLEDGE AND AGREE THAT REFORMATION IS NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF ACCESSING A THIRD-PARTY WEBSITE, OR ANY DEALINGS WITH ANY THIRD-PARTY WEBSITE, OPERATOR THEREOF, OR ANY THIRD-PARTY CONTENT, PRODUCTS OR SERVICES.

Any concerns regarding Content and/or availability of hyperlinks of a third party on the Services, which are not controlled by Reformation, should be directed to the third party that controls such Content or hyperlink. If you believe we have provided a hyperlink to a third-party website that contains infringing or illegal Content, products or services, we ask that you notify us at the address noted below so that we may evaluate whether, in our sole discretion, to disable it from the Services.

Limited License; Personal, Business, and Non-Commercial Use Limitation of the Content and Services

You are hereby granted a non-exclusive, limited and revocable license to view the Content on the Services, but only while accessing the Services. You agree that you are only authorized to visit, view and retain a copy of any websites or webpages of the Services for informational, non-commercial and your own personal use. Additionally, you understand and agree that you are strictly prohibited from duplicating, downloading, publishing, republishing, adapting, modifying, displaying, transmitting, or otherwise distributing the Content and/or the Services for any commercial use (whether for profit or not), or for any other purpose other than as may be expressly permitted in these Terms.

You also agree not to deep-link to the Services or any website or webpage thereof for any purpose, unless specifically authorized by Reformation. Use of any of Reformation’s trademarks as metatags on other networks is also strictly prohibited.

Unauthorized Use of the Website

You shall not use any automatic or manual conduct, device, process, software, program, algorithm, methodology or routine, including but not limited to a "robot," "spider" or other similar process or functionality to interfere (or attempt to interfere) with, damage, disable or impose an unreasonable burden or load on, the operation of the Services, or transmit any worms or viruses or any code of a destructive nature on or to the Services.

You agree that you shall not use the Services for any illegal, obscene, abusive, offensive, harassing, improper or objectionable purpose, to sell or offer to sell any goods or services, to conduct or forward surveys, contests, or chain letters, or for any purpose that is prohibited by these Terms. Illegal and/or unauthorized uses of the Services, including, but not limited to, unauthorized framing of or linking to the Services or unauthorized use of any robot, spider, or other automated device on the Services, will be investigated and will be subject to appropriate legal action, including, without limitation, civil, criminal, and injunctive redress.

Linking to the Services

If Reformation authorizes you to deep-link your website or a service offered by your website to the Services, in addition to and notwithstanding anything to the contrary, you understand and agree that: (1) Reformation has no obligation to continue to provide or make the service or the Services available; (2) all conditions, disclaimers and limitations on use set forth in these Terms remain in full force and effect; (3) all intellectual property rights relating to Reformation and its technology and Content, including all ownership rights, remain the exclusive property of Reformation; (4) you will be solely responsible for the data and content that you publish on your website; and (5) Reformation may terminate your access to the Services at any time in its sole discretion.

Reformation reserves the right, but not the obligation, to remove any linked source if it contains or features any unacceptable content, as determined in Reformation’s sole discretion, and including, but not limited to, (i) offensive, harmful and/or abusive language, including, without limitation, expletives, profanities, obscenities, harassment, vulgarities, sexually explicit language, and hate speech, (ii) references to illegal activity, malpractice, purposeful overcharging, or false advertising, (iii) personal attacks or describes physical confrontations and/or sexual harassment, (iv) language that violates the standards of good taste or the standards of this Services, (v) content that is illegal, or a violation of any federal, state, or local law or regulation, or the rights of any other person or entity, (vi) language that is intended to impersonate other users or is offensive or uses inappropriate user names, or (vii) content that is encrypted or that contains viruses, Trojan horses, worms, time bombs, bots or other computer programming routines that are intended to damage, interfere with, intercept or appropriate any system, data or the Services.

Terms of Sale; Risk of Loss

By placing an order with Reformation, you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute Reformation's acceptance of an order. We retain the right to refuse any request made by you.

Prior to Reformation's acceptance of an order, verification of information may be required. Reformation reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from Reformation, for any reason whatsoever. Reformation reserves the right to limit the number of items ordered and to refuse service to you without prior notification. In the event that an item lists an incorrect price, either due to typographical or other error, Reformation shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made or if your account has already been charged for the purchase and the order is cancelled, Reformation shall credit your account in the amount of the incorrect price.

For European Union (EU) Customers Only: If you are located in the EU, your purchase is subject to a Trial Period, and the contract of sale is not concluded until the expiry of that Trial Period. Please see the ‘Contract and Trial Period for EU Customers Only’ section below for full details.

All features, specifications, products, prices of products and services, discounts, promotions and offers described on our Services are subject to change at any time, and we reserve the right to make changes to them without notice to you. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer. We have made every effort to display as accurately as possible the colors of our products that appear on the Website; however, the actual color you will see will depend on many factors, including your computer, and we cannot guarantee that your computer will accurately display our colors. Products are available while supplies last. All prices and products advertised are subject to change. All prices are displayed in local currency.

Please see our Customer Care webpage and all related webpages for other terms of sale, including information on shipping, delivery and tracking, the ordering and payment process, returns, refunds and exchanges, pricing, gift cards, product availability, no resale policy, and other helpful information. Reformation reserves the right to restrict delivery to addresses within or outside of the United States. Shipping and handling fees and applicable sales/use tax will be added by Reformation as necessary.

The risk of loss and title for product(s) purchased by you pass to you upon our delivery of the product(s) to the carrier.

Contract and Trial Period For EU Customers Only

Please note that the Trial Period and this section applies only to customers in the EU and does not apply to customers in the UK, Switzerland or non-EU EEA countries.

If you are a customer located in the EU, your purchase from Reformation’s website is on a trial basis.

A deposit equal to the full order amount will be taken by Reformation when you place your order. The 14-day trial period ("Trial Period") begins on the day you receive your order.

During the Trial Period:

you may return the delivered product(s) for any reason;
you may handle, inspect and try the product(s) as you would in a physical store, to determine its nature, characteristics and whether it fits you;
you must not use the product(s) in a way that diminishes the value of the product or its ability to be offered for sale as ‘new’ if you do not keep it at the end of the Trial Period;
you must not sell, transfer, rent, lend or otherwise dispose of the product(s) to a third party, as ownership remains with Reformation until the Trial Period ends.

Your purchase is on a trial basis and conditioned by the satisfactory trial of the product before the end of the Trial Period. The payment made at the time of your order is treated as a deposit. If you decide to keep the product(s) and do not return the product(s) before the end of the Trial Period (following the process described below), the contract of sale is deemed concluded automatically following the expiry of the Trial Period.

If you return the product(s) within the Trial Period:

Your deposit will be refunded to your original payment method, once the returned items are received and processed by our facility.
When placing an order, you may be charged a delivery fee. If you return your entire order, we will refund the product price and the cost of standard delivery (if applicable). If you return only part of your order, the delivery fee will still apply and will not be refunded. You can find more information on delivery fees here.
We will aim to process your return within three (3) to four (4) business days of receiving your returned items. Once processed, please allow up to ten (10) business days for your bank to credit the refund to your account.
You can return the items using the return label we provide.
If you do not wish to use our return label, you may arrange to send the goods back to us by a different means but in that case, we will not reimburse any return shipping costs you incur in arranging your own return delivery. Please be aware that if you choose to use your own method of return and do not use our returns label you will be responsible for the cost and risk of returning the products to us. You will not receive a refund if the products are not received by us, for example, if they get lost on the way back to us.
We recommend that you obtain proof of postage, and if you send your goods yourself that you use a tracked service, as you may need to provide this if you contact us about your return.
A return shipping fee may apply depending on your location and will be deducted from your refund. You can view country-specific return shipping fees in our Global Returns Policy.

If you do not return the product(s) within the Trial Period, a binding contract of sale will be concluded immediately and automatically after the Trial Period ends. Your deposit will then be treated as full payment for the products.

This does not affect your statutory right of withdrawal (see ‘Canceling your order under EU or UK Law’ section below for more information about how to exercise this right).

Excessive Returns

Reformation monitors returns to identify potential misuse or abuse of our return policies. We flag customers who meet our criteria for excessive returns. Customers who are flagged may be subject to our review, and revocation of standard customer return policies. We reserve the right to refuse service to anyone.

Reporting

If you see objectionable content or have any questions about these Terms, please contact Reformation at the address noted below.

Offline Conduct

Although Reformation cannot monitor the conduct of its users of this Services, it is a violation of these Terms to use any information obtained from our Services in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent.

Violation of These Terms

You agree that monetary damages may not provide a sufficient remedy to Reformation for violations of these Terms, and you consent to injunctive or other equitable relief for such violations.

DISCLAIMER AND LIMITATION OF LIABILITY

Disclaimer.

REFORMATION ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (A) ERRORS, MISTAKES OR INACCURACIES OF THE CONTENT, PRODUCTS, INFORMATION, SERVICES AND MATERIALS SET FORTH ON OR MADE AVAILABLE THROUGH THE SERVICES, (B) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, PRODUCTS OR ANY THIRD PARTY WEBSITE(S) OR PRODUCTS, (C) ANY UNAUTHORIZED ACCESS TO OR USE OF SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (D) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES OR THIRD PARTY WEBSITE(S), (E) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES OR ANY THIRD PARTY WEBSITE(S) BY REFORMATION OR ANY THIRD PARTY, AND/OR (F) ANY ERRORS OR OMISSIONS IN THE SERVICES OR ANY CONTENT, INFORMATION AND MATERIALS (INCLUDING BUT NOT LIMITED TO THIRD PARTY WEBSITE(S)) OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY OF THE FOREGOING.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF AND RELIANCE UPON ANY AND ALL OF THE SERVICES, PRODUCTS, SERVICES AND/OR CONTENT IS AT YOUR SOLE RISK AND IS MADE AVAILABLE ON AN "AS IS" AND "AS AVAILABLE" BASIS. ALL PRODUCTS SOLD BY REFORMATION ARE SUBJECT TO ANY APPLICABLE WARRANTIES AND REPRESENTATIONS OF THEIR RESPECTIVE MANUFACTURERS. ACCORDINGLY, REFORMATION MAKES NO REPRESENTATION OR WARRANTY WITH RESPECT TO ANY PRODUCT SOLD, EXCEPT AS MAY EXPRESSLY BE STATED HEREIN. REFORMATION MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES, PRODUCTS, CONTENT, THE CONTENT OF ANY THIRD-PARTY WEBSITE LINKED TO OR FROM THIS SITE, COMMENTS, INFORMATION OR ANY OTHER ITEMS OR MATERIALS ON THIS SERVICES OR LINKED TO FROM THIS SERVICES.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF YOU RESIDE IN ONE OF THESE STATES OR JURISDICTIONS, THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

Limitation of Liability.

IN NO EVENT SHALL REFORMATION BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING FROM OR CONNECTED IN ANY WAY WITH THE SERVICES, CONTRIBUTIONS, MATERIALS, CONTENT, COMMENTS, PRODUCTS, SERVICES, SOFTWARE, OR PROVISION OF OR FAILURE TO PROVIDE SERVICES, MADE AVAILABLE OR OBTAINED THROUGH THIS SERVICES OR ANY THIRD-PARTY WEBSITE(S), OR OTHERWISE ARISING OUT OF THE USE OF THE SERVICES , WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF REFORMATION HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THESE TERMS, REFORMATION'S LIABILITY TO YOU IN RESPECT OF ANY LOSS OR DAMAGE SUFFERED BY YOU AND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES OR PURCHASE OF ANY PRODUCTS OR SERVICES, WHETHER IN CONTRACT, TORT, OR FOR BREACH OF STATUTORY DUTY OR IN ANY OTHER WAY SHALL NOT EXCEED $50 IN THE AGGREGATE.

ANY PRODUCTS, SERVICES, COMMENTS AND CONTENT MADE AVAILABLE OR OBTAINED THROUGH THE USE OF THE SERVICES, AND ALL OTHER USE OF THE SERVICES, IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS THEREFROM.

IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICES.

Indemnity

You agree to indemnify, defend and hold harmless Reformation, its third-party vendors, manufacturers, agents, distributors, corporate affiliates, officers, directors, and employees from and against any and all claims, actions, demands, liabilities, costs and expenses, including, without limitation, reasonable attorney's fees, (a) made by any third party due to or arising out of any Content Submitted, posted, or otherwise provided by you to the Services, Reformation and/or its third party licensors, licensees or advertisers, and/or (b) resulting from your breach of any provision of these Terms, any warranty you provide herein, or otherwise arising in any way out of your use of the Services or purchase of the products or services therefrom. Reformation reserves the right to take exclusive control and defense of any such claim otherwise subject to indemnification by you, in which event you will cooperate fully with Reformation in asserting any available defenses.

Modification/Termination of Services

In the event of termination of the Services, you will still be bound by your obligations under these Terms and any additional terms, including the warranties made by you, and by the disclaimers and limitations of liability set forth herein. Reformation shall not be liable to you or any third-party for any termination of your access to the Services or any portion thereof.

Dispute Resolution.

IF YOU LIVE IN THE UNITED STATES OR ANY OTHER JURISDICTION THAT ALLOWS FOR THE PARTIES TO AGREE TO ARBITRATION UNDER AAA RULES AS PROVIDED HEREIN, THIS SECTION APPLIES TO YOU AND ANY DISPUTES YOU MAY HAVE WITH REFORMATION. PLEASE REVIEW THIS SECTION CAREFULLY.

Disputes. To the extent not prohibited by applicable law, the terms of this Dispute Resolution Section shall apply to all Disputes between you and Reformation. For the purposes of this Section, “Dispute(s)” shall mean any dispute, claim, controversy or action between you and Reformation arising under or relating to your use of the Services, these Terms, or any other transaction involving you and Reformation, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation, ordinance, or any other legal or equitable basis, and shall be interpreted to be given the broadest meaning allowable under law. YOU AND REFORMATION AGREE THAT “DISPUTE” AS DEFINED IN THIS AGREEMENT SHALL NOT INCLUDE ANY CLAIM OR CAUSE OF ACTION BY COMPANY FOR: (1) TRADE SECRET MISAPPROPRIATION; (2) PATENT INFRINGEMENT; (3) COPYRIGHT INFRINGEMENT OR MISUSE; (4) TRADEMARK INFRINGEMENT OR DILUTION; OR (5) ANY OTHER CLAIM FOR WHICH INJUNCTIVE RELIEF IS APPROPRIATE IN THE SOLE DISCRETION OF REFORMATION.

Opt-Out. You may elect to opt-out (exclude yourself) from the final, binding individual arbitration procedure and waiver of class and representative proceedings specified in this section by sending a written letter to Reformation at Contact Us within thirty (30) calendar days of your initial agreement to these Terms (including your first use of the Services) that specifies: (1) your name; (2) your mailing address; (3) and your request to be excluded from the final, binding individual arbitration procedure and waiver of class and representative proceedings specified in this Section. In the event that you opt-out consistent with the procedures set forth above, all other terms of these Terms shall continue to apply.

Dispute Notice. In the event of a Dispute, you or Reformation must first send to the other party a notice of the Dispute that shall include a written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the Dispute, and the relief requested (the “Dispute Notice”). The Dispute Notice to Reformation must be addressed to 5801 S. 2nd St., Vernon, CA 90058 (“Reformation Notice Address”). The Dispute Notice to you will be sent by certified mail to the most recent address we have on file or otherwise in our records for you, or via email if we do not have any such address on file. If Reformation and you do not reach an agreement to resolve the Dispute within sixty (60) calendar days after the Dispute Notice is received, you or Reformation may proceed to mediation as articulated in this Section. You and Reformation will work in good faith to schedule the informal conference at a mutually convenient time. If you are represented by counsel, your counsel may participate in the informal dispute resolution conference, but you shall also fully participate in such discussions. The arbitrator may dismiss any arbitration brought without first proceeding through the informal dispute resolution conference.

Mediation. In the event the parties cannot resolve the Dispute via the informal dispute resolution conference, the Dispute must first be submitted to non-binding mediation before a neutral third party before it may proceed to arbitration. Selecting the mediator, the appropriate terms for mediation (including costs), and a date for mediation shall be negotiated in good faith between the parties. The administrative fees associated with mediation shall be negotiated between the parties, but you will not be required to pay any such fees that exceed those fees you would be required to pay if proceeding in a court of law. Such fees also will not include attorneys’ fees and costs, if any, unless awarded during mediation. If the parties cannot agree to appropriate terms concerning mediation, the parties shall be entitled to proceed with an arbitration proceeding pursuant to this section.

Binding Arbitration. In the event mediation is unsuccessful, you and Reformation agree: (1) to arbitrate all Disputes between you and Reformation pursuant to the provision of these Terms; (2) these Terms memorializes a transaction in interstate commerce; (3) the Federal Arbitration Act (9 U.S.C. § 1, et seq.) governs the interpretation and enforcement of this Section (notwithstanding the choice-of-law provision contained herein); and (4) this Section shall survive termination of these Terms.

Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small claims court of your state, municipality, province or territory if the action is within that court’s jurisdiction and is pending only in that court.

WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND COMPANY AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE CLASS ACTIONS, OR CLASS ARBITRATIONS. ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY’S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU AND COMPANY AGREE THAT NO DISPUTE SHALL PROCEED BY WAY OF CLASS ARBITRATION WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES.

MASS ACTION WAIVER. You and Reformation agree that any Dispute between you shall be resolved only in an individual arbitration pursuant to this Section. You and Reformation expressly waive the right to have any dispute, claim, or controversy brought, heard, administered, resolved, or arbitrated as a Mass Action, as defined below, and neither an arbitrator nor an arbitration provider shall have any authority to hear, arbitrate, or administer any Mass Action to award relief to anyone but the individual in arbitration, unless otherwise provided in this section. “Mass Action” includes instances in which you or Reformation are represented by a law firm or collection of law firms that has filed 25 or more arbitration demands of a substantially similar nature against the other party within 180 days of the arbitration demand filed on you or Reformation’s behalf, and the law firm or collection of law firms seek to simultaneously or collectively administer and/or arbitrate all arbitration demands in the aggregate. Notwithstanding this section, nothing prevents you or Reformation from participating in a mass settlement of claims.

Special Master Appointment. In the event there is a dispute concerning the Mass Action Waiver, the parties agree to resolve such dispute before a Special Master appointed by the arbitration provider and agreed to between the parties. The Special Master shall have authority to resolve disputes concerning: (i) filing fees owed with respect to any Mass Action; (ii) any dispute regarding whether this arbitration agreement has been followed; (iv) whether claimants are barred from proceeding with a Mass Action; (v) any dispute relating to the representation of the same claimant by multiple law firms; (vi) any dispute regarding discovery common to all claims; and (vii) any disputes regarding legal or factual issues common to all claims. If the Special Master determines you violated the Mass Action Waiver, either party shall have the opportunity to opt-out of arbitration within 30 days of the arbitrator’s decision. You may opt-out of arbitration by providing a written notice legal@thereformation.us.

Reformation may opt-out of arbitration by sending written notice of its intention to the arbitration provider and to you or your attorney, agent, or representative. For the avoidance of doubt, the ability to opt-out of arbitration at this stage in the proceedings only applies if the arbitrator or panel of arbitrators determines that you have violated the Mass Action Waiver. If the parties proceed with arbitration, the parties agree to the batching procedures below.

Batching. After proceedings before the Special Master have concluded, and to the extent any Mass Actions are permitted to proceed, the parties agree that Mass Actions will be batched into groups of no more than 200 demands per batch by state of residence (with any remaining demands batched into a single group). The parties shall inform the arbitrator of the batches and their composition within 14 calendar days of the conclusion of proceedings before the Special Master. The arbitration provider shall treat each batch of claims as one case, with each case having one demand for arbitration, one appointed arbitrator, and one set of administrative documents and filing fees per batch. The parties shall randomly assign sequential numbers to each batch, and only one batch shall proceed to arbitration at a time in the order of the random sequential numbers. A separate arbitrator will be appointed to, and administrative and filing fees assessed for, each batch as the batch proceeds to arbitration.

Arbitration Procedure. If a party elects to commence arbitration, the arbitration shall be administered by the American Arbitration Association (AAA) and be governed by the applicable AAA rules to the Dispute; except AAA may not administer any multiple claimant or class arbitration, as the parties agree that the arbitration shall be limited to the resolution only of individual claims. If there is a conflict between the AAA rules and the rules set forth in these Terms, the rules set forth in these Terms shall govern. All Disputes shall be resolved by a single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the selection of the arbitrator. The arbitrator is bound by the terms and conditions of these Terms. The arbitrator, and not any federal, state, provincial, territorial, or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of these Terms, including, but not limited to, any claim that all or any part of these Terms is void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction.

Hearing Format. Unless otherwise agreed, the arbitration shall take place in California, but may proceed telephonically in the event the total amount of the claim does not exceed $2,500 U.S. dollars (if the claimant so chooses). In all hearing formats, the arbitrator shall issue a written decision that explains the essential findings and conclusions on which an award, if any, is based. During the arbitration, the amount of any settlement offer made by Reformation or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Reformation is entitled. The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during the arbitration.

Arbitration Fees. Reformation will pay, or (if applicable) reimburse you, for all AAA (as applicable) filing, administration, and arbitration fees for any arbitration commenced by you or Reformation pursuant to these Terms. You are responsible for all additional costs that you incur in the arbitration, including, without limitation, fees for attorneys or expert witnesses.

Amendments to this Section. Notwithstanding any provision in these Terms to the contrary, you and Reformation agree that if Reformation makes any material amendments to the dispute resolution procedure and class action waiver provisions in these Terms, Reformation will notify you and you will have thirty (30) calendar days from the date of notice to affirmatively opt-out of any such amendments by sending a written letter to the Reformation Notice Address that specifies: (1) your name; (2) your mailing address; and (3) your request to opt-out of such amendments. If you affirmatively opt-out of any future amendments, you are agreeing that you will arbitrate any Dispute between us in accordance with the language of this Section as stated in these Terms, without any of the proposed amendments governing. If you do not affirmatively opt-out of any future amendments, you will be deemed to have consented to any such future amendments.

Severability. If any provision in this Section is found to be unenforceable, that provision shall be severed with the remainder of these Terms remaining in full force and effect. The foregoing shall not apply to the prohibition against class or representative actions; if the prohibition against class or representative actions is found to be unenforceable, this entire Section shall be null and void. The terms of this Section shall otherwise survive any termination of these Terms.

Exclusive Venue for Other Controversies. Reformation and you agree that any controversy excluded from the dispute resolution procedure and class action waiver provisions in this Section (other than an individual action filed in small claims court) shall be filed only in the courts located within the State of California, and each party hereby irrevocably and unconditionally consents and submits to the exclusive jurisdiction of such courts for any such controversy.

General Legal Provisions

Without limiting the Dispute Resolution Section, these Terms, your rights and obligations, the arbitration agreement, our rights and obligations, and all actions and subject matter contemplated by these Terms will be governed by the laws of the State of California, U.S.A., without regard to conflicts of laws principles, as if these Terms were a contract wholly entered into and wholly performed within the State of California. In the event of any legal action to enforce or interpret the terms of these Terms, the prevailing party in such action shall be entitled to recover its reasonable attorneys' fees and costs. No joint venture, partnership, employment or agency relationship exists between you and Reformation as a result of these Terms or use of the Services.

If any provision in these Terms is invalid or unenforceable under applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, the remaining provisions will continue in full force and effect, and the invalid unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision. Reformation’s performance of these Terms is subject to existing laws and legal process, and nothing contained in these Terms is in derogation of Reformation’s right to comply with law enforcement requests or requirements.

All rights not expressly granted herein are hereby reserved. These Terms are the entire and final agreement regarding your access to the Services. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

All materials on the Services (as well as the organization and layout of the Services) are owned and copyrighted or licensed by Reformation, its corporate affiliates or its third-party vendors. No reproduction, distribution, or transmission of the copyrighted materials on the Services is permitted without the written permission of Reformation. Any rights not expressly granted herein are reserved by Reformation.

Reformation’s policy is to remove, or disable access to, material that infringes any copyright on the Services after being properly notified by the copyright owner or the copyright owner’s legal agent. If you believe that any Content on the Services violates your copyright, please provide our copyright agent with the following information:

an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
an identification of the copyrighted work that you claim has been infringed;
a description of where the material that you claim is infringing is located on or through our Services;
your address, telephone number, and e-mail address;
a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or law;
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Pursuant to Title 17, United States Code, Section 512 (the “Digital Millennium Copyright Act”), notifications of claimed copyright infringement should be sent to Reformation’s Agent set forth below. All inquiries must be filed in accordance with the Digital Millennium Copyright Act.

LYMI Inc. d.b.a Reformation
5801 S. 2nd St.,

Vernon, CA 90058

Trademarks

Reformation and all related names, logos, product and service names, designs and slogans are trademarks of Reformation or its affiliates or licensors. Such marks cannot be used without the prior written permission of Reformation. All other names, brands and marks are used for identification purposes only and are the trademarks of their respective owners.

For more information on the trademarks of Reformation, please contact us at the address noted above.

Returns & Cancellations

For US customers, refer to our Returns Policy in our FAQ for more information on returns.

For international customers, refer to our Global FAQs for more information on international returns.

If you are a consumer in the EU, European Economic Area ("EEA") countries, or UK, you also have additional statutory withdrawal/cancellation rights. Please see Canceling your order under European Law section below for more information about how to exercise this right.

When returning shoes, please do not use the shoe box as the shipping box; if there is significant damage to the shoes or shoe box in such a way that the shoes are unable to be resold in their original box, we reserve the right to reduce your refund or exchange value by a proportionate amount to reflect the diminished value of the goods.

Reformation monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

Canceling your online sale under European Law - Right of Withdrawal

Consumers in the EU, EEA, and the UK have the right to withdraw from/cancel any online sale without giving any reason within fourteen (14) days from:

If you are a customer in the UK or a non-EU EEA country, this 14-day period begins on the day you receive the product(s) (or the last product, if your order is delivered in multiple shipments)
If you are a customer in the EU, this 14-day period begins after the Trial Period ends and the contract of sale is automatically concluded (see the ‘Contract and Trial Period for EU Customers Only’ section above for more information)

To exercise the right of withdrawal/cancellation, you must inform Reformation of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, e-mail, or any method on our Contact Us page). You can also use the model withdrawal form.

To meet the withdrawal/cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal/cancellation before the withdrawal/cancellation period has expired.

Effects of withdrawal/cancellation

If you withdraw from or cancel your contract and return your entire order, we will refund the product price and the cost of standard delivery (if applicable). If you return only part of your order, the delivery fee will still apply and will not be refunded. You can find more information on delivery fees here.

We may also make a deduction from the reimbursement for any loss in value of the goods, if that loss results from handling beyond what is necessary to establish the nature, characteristics, and proper functioning of the goods.

We will make the reimbursement without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you are a customer in the EU or EEA: You must send back the goods to us at Reformation Returns, Westvlietweg 7, CEVA Logistics Netherlands, 2491 EA Den Haag, Netherlands

If you are a customer in the UK: You must send back the goods to us at RIF Worldwide Plc, Worldwide House, Brooklands Close, Sunbury on Thames, Middlesex TW16 7DX

In either case, you must send the goods back without undue delay and in any event not later than fourteen (14) days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen (14) days has expired. We may withhold your refund until we have received the goods.

To complete your return, you must initiate it through your Reformation account: you will be able to print a return label from our website and drop off the item(s) with the designated carrier on the return label. For full instructions, see our Global Returns Policy. A return shipping fee may apply depending on your location. If applicable, this will be deducted from your refund. You can view country-specific return shipping fees in our Global Returns Policy.

If you do not wish to use our return label, you may arrange to send the goods back us by a different means but in that case, we will not reimburse any return shipping costs you incur in arranging your own return delivery. You are responsible for the cost and risk of returning the goods to us. We recommend that you obtain proof of postage and send your goods back to us using a tracked service, as you may need to provide this if you contact us about your return.

CUSTOMER REVIEWS TERMS OF USE

These Terms of Use govern conduct associated with Reformation product pages and customer reviews therefrom (the "Customer Reviews"). To the extent of any conflict between Reformation's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to Customer Reviews.

By submitting any content to Reformation, you represent and warrant that:

• you are the sole author and owner of the intellectual property rights thereto;

• all "moral rights" that you may have in such content have been voluntarily waived by you;

• all content that you post is accurate;

• you are at least 13 years old;

• use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity;

• you will not submit any content that would be considered objectionable; such content to be determined by Reformation to be objectionable in its sole discretion at any time.

For any content that you submit, you grant Reformation a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Reformation's sole discretion. Reformation reserves the right to change, condense or delete any content on Reformation's website that Reformation deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Reformation does not guarantee that you will have any recourse through Reformation to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days.

However, Reformation reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Reformation, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Reformation, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Reformation and its third-party service providers may use your email address to contact you about the status of your review and other administrative purpose.

Terms and Conditions

Terms And Conditions and Terms of Sale