Coronavirus Statement - Reformation
On March 19th, California issued a “Safer at Home” order, asking everyone to essentially stay at home. Our stores, which closed on March 14th, will remain closed globally. We will compensate all of our teams during this time and for as long as we possibly can.
As it’s a complicated situation, these plans might change, and if so, we’ll let you know. We are closely monitoring what’s going on.
You can shop as much as you want on our website, but shipping will be delayed.
When we asked what is appropriate for a company like ours to be talking and posting about right now, you told us you still wanted to hear from us, so we will try to keep in touch as much as we can. And as always, feel free to dm us on Instagram, and send any questions and thoughts to firstname.lastname@example.org.
We are so sad and our hearts go out to the people and communities most affected by this pandemic. The Ref team wants to help, so if you are a government or non profit, please reach out if there is something we can do.
Our thoughts continue to be with the safety and health of our employees, customers, and the world.
Starting March 14, we temporarily closed all of our stores to ensure that we’re doing whatever we can to help contain the spread of COVID-19 and keep our employees, our customers, and our community safe and healthy. We will continue to abide by orders from local and federal government along with recommendations from the WHO, CDC and NHS. Please check back here for updates.
Can I still shop online?
We are available online so you can shop as much as you want, but due to COVID-19 shipping for non-mask orders will be delayed by 2-4 business days.
Should I expect a delay with my order?
For the health and safety of our team, we only have a small and very limited team on-site and we will process all orders as quickly as possible. Our factory is prioritizing producing and shipping masks to customers and for donation, but non mask orders should ship within 2-4 business days of being placed. For any questions, please contact email@example.com.
What is your online return policy?
In response to COVID-19, we have extended our return policy so you have 60 days from the ship date to have your return postmarked to the carrier on your label. We will review and extend our return policy based on Stay-at-Home order timelines, so you can wait until closures are over to send back returns. Please process your return as soon as you safely can.
What are you doing to keep your distribution center staff safe?
Following Cal/OSHA and CDC guidelines, we will continue to practice social distancing by minimizing the number of employees we have in our facilities at a given time, maintaining 6 feet between workstations, and dividing team members for breaks. We are also following recommended precautions for cleaning, hygiene, and screening. Email us at firstname.lastname@example.org for more info on the best practices we are implementing.
Will you continue to launch new products?
We will continue to launch new products and collections during this time. Sign up for the newsletter to find out about any new stuff first.
What should I do about my store return?
To help contain the spread of COVID-19, our stores are temporarily closed. We can help you send your return to our online warehouse; just reach out to email@example.com with any additional questions.
Is Ref processing returns right now? (or) When will I be refunded for my return?
We apologize for any delay on returns. For the health and safety of our team, we have a small and limited team on-site. We are processing returns as quickly as possible starting with the oldest returns first. For any questions regarding your return, please contact firstname.lastname@example.org
Are these masks safe to wear?
All of our masks follow the design and material guidelines provided by Kaiser Permanente. They are made from double-layered dense woven fabrics, so with proper use should be about 70% effective at filtering viral particles. So not as good as medical-grade materials, but breathable, reusable, and a good alternative when those masks are not available or should be reserved for a hospital setting.
Some best practice info to keep in mind:
-Wash your hands before putting on your mask and after removing it.
-Make sure the mask fits snug on your face
without any gaps. Tie or adjust the strap if needed.
-It’s still best practice to not touch your face when wearing this or other masks. Try not to mess with it once it’s on.
→ Learn more about masks