Do you have anywhere I can try things on? Yes! If you are in Los Angeles, New York, Miami, Dallas, Boston, D.C., or San Francisco you can shop at one of our stores.
What is your in-store return policy? For in-store purchases, we accept returns back for e-gift card or exchange only within 14 days of purchase. We accept items in new condition with original tags attached. Please note that all apothecary, underwear, hosiery, pierced jewelry, eyewear, vintage, and sale items are final sale. Please return the stuff you buy in-store back to the store.
We are happy to offer an extended retail holiday season return policy. For purchases made from Thursday, November 22, 2018 through Tuesday, December 25, 2018, you have 35 days from the original date of purchase to have your return accepted in our stores. You will receive store credit for any purchase made in our retail stores.
If your return is a gift, please let us know! We will make sure the store credit is applied to your personal email address or pre-existing Reformation account.
How do I set up a bridal appointment? Congratulations! If you’d like to try on our bridal styles in store, please email us at firstname.lastname@example.org to make an appointment. We have bridal appointments available at our Culver City, Mission District, and Lower East Side stores. If you can’t make it to one of our stores, don’t sweat it. We can set up a time for you to chat with a Bridal Specialist. We will discuss all the details and see what we can do to help with your big day.