We are working to reopen our stores, in line with government recommendations and when we believe it is safe for our employees and you guys.
Do you have anywhere I can try things on? Yes! You can shop at one of our stores IRL.** Temporary COVID-19 update - Some of our stores are temporarily closed, but reach out to firstname.lastname@example.org for any size/fit questions.
What is your in-store return policy?
For in-store purchases, we accept stuff in new condition with original tags attached for a full refund. You have 21 days from the purchase date to bring it back to the store. Please return the stuff you buy in-store, back to the store. Your refund will be credited to the original form of payment used to make the purchase. Please note that all apothecary, lingerie, hosiery, pierced jewelry, eyewear, vintage, and items tagged final sale are final sale. We do not accept shoe returns if there is significant damage to the shoe box.
** Temporary COVID-19 update - Some of our stores are temporarily closed. Please reach out to email@example.com with any return questions.
How do I set up a bridal appointment? Congratulations! If you’d like to try on our bridal styles in store, please email us at firstname.lastname@example.org to make an appointment. We have bridal appointments available at our Culver City, Mission District, and Lower East Side stores. If you can’t make it to one of our stores, don’t sweat it. We can set up a time for you to chat with a Bridal Specialist. We will discuss all the details and see what we can do to help with your big day.
If my local store remains closed can I mail my return back instead of returning it physically to the store? We can help you send your return to our online warehouse; just reach out to email@example.com to get started.